Shop Policies & FAQ
We gladly accept cancellations!
We accept cancellations within 24 hours of purchase. Please contact us.
We do not accept returns or exchanges.
Due to the nature of our products, we hope you can understand!
When Will My Order Ship?:
Please refer to the banner at the top of our website for adequate shipping times as they vary due to order volume or holiday rushes. Please note this TAT applies to all orders and they will ship within this timeframe regardless of shipping option chosen. Once packed within our TAT time, boxes will ship with your chosen shipping method and can vary delivery time can depending on what you selected at checkout.
Your email will be added to our shop's mailing list for promos, sales, and other goodies. You may also receive emails from our associates Three Fates Paranormal or Bee Reckless. You may opt out at any time. If you would not like to be added to our mailing list just let us know when placing your order. Your physical address and items ordered are private to our shop and its workers. You're safe with us.
You're buying products at your own risk.
We are not responsible for adverse reactions due to product usage, unsafe candle or wax melt care, allergies, sensitive skin, or metaphysical mishaps. By purchasing from our shop (either online or physically) you agree that Magick & Macabre Co. and their affiliates are not held liable to any adverse reactions or issues caused by our products to yourself or others.
Make sure that before you purchase or use our products you check with your doctor as they contain essential oils and herbs that may cause health risks to people with certain conditions. Always practice safe use!
All items are sold as curios.
Although we magickally/Reiki charge all items and create products according to pagan faith and folklore we can not guarantee their results. Do not substitute any products for professional care and consult a doctor before using herbs/essential oils. We will not provide refunds because an item doesn't create your desired result.
Do your bath products contain any popular allergens?
ALL OUR PRODUCTS ARE MADE IN A FACILITY THAT HANDLES CORN STARCH. 🌽 If you are allergic to corn; DO NOT PURCHASE FROM OUR SHOP. Your safety is our main priority.
Some popular allergens that our shop uses or occasionally uses are:
▪️Tree Nuts: Coconut Oil, Hawaiian Black Salt, Sweet Almond Oil
▪️Please be sure to read all ingredients before purchasing and message us if you have any questions. If you have an allergy, we can not guarantee your safety. Buy our products at your own risk. Magick & Macabre Co. is not responsible for adverse reactions due to product use. Thank you. ▪️
Are your products vegan?
🐾 We strive to make all of our products vegan & cruelty-free. We believe the Wiccan rede's "harm none, do what ye will" includes animals. However, please note that a few of our products may not be completely vegan as we have used honey, beeswax, and even goat's milk in the past. These products will be clearly listed as NOT VEGAN in their description.
▪️September 2017: Currently, all of our products are vegan. ▪️
🐾We NEVER test on animals and try to get our supplies from companies that do not test on animals as well, although like most Indie Bath Bomb companies we occasionally use food coloring to color our products.
🙌 All the glycerin based products in our shop are made with a vegetable derived glycerin! Woohoo
Is your Palm Oil ethically sourced?!
Our Palm Oil comes from a supplier that is on the Round Table for Sustainable Palm Oil. It is ethically sourced! For more information on this organization, head here.
Since you're a home-based shop, do you have pets or smoke?
No, we do not smoke. We do have a few office cats and two dogs that enter our office/workshop. As a business, we try our hardest to keep them away from all our products and packaging. However a stray hair might get here or there. So, if you have any allergies do not purchase from our shop. :)
What steps are you taking to go green?
Our shop is trying our best to cut down on single-use plastic waste by using biodegradble polymailers, substituting tea bags out for tiny ziplock bags, and using jute twine on products rather than curling ribbon. There are some items we are unable to cut down on plastic use for (like our herbs and certain bath products) but we are trying our best and always upgrading our methods to greener options wherever we can! If we can't substitute the plastic out, we try to purchase packaging that will encourage customers to reuse it. Like our holographic bags and high quality BPA-free plastic bath salt jars that are both food safe and reusable! We're currently sourcing eco-friendly shrink-wrap vendors and hope that's the next step we make!
I messed up my address! Can you resend my product to the right one?
The minute you notice your address is messed up, contact us immediately!!! If we can catch your package before it leaves our shop we can get refunded for the original shipping label and fix the situation at no added cost to you.
If you contact us too late after the item has been shipped, we can do one of two things:
If your packaged is marked RTS. We can resend the item. You'll just be responsible for the additional resending cost. We can't get refunded for a shipping label once we ship the item. However, the added cost can be anywhere from $4.00+ depending on the weight of the shipment.
If you decide you don't want the item any longer. We can refund you the price of your order minus the cost of the shipping label and a 10% restocking fee.
Something is missing or broken in my package! Should I just leave a negative review?
No!! Contact us (email@example.com) and we'll be happy to help you! We strive for the best quality of products and sometimes the USPS can be a bit rough on our packages so things can get broken in transit. If something is missing we're only human and make mistakes! If you let us know, we'll be happy to help you out by resending whatever we missed.
Heat & humidity are causing some types of bath bombs to disintegrate and fall apart. Soaps & Candles are also melting when going to hot areas like TX, CA, FL, AZ, etc. Use discretion and buy at your own risk if having items shipped to warmer locations (no refund to be given)! Thanks, witches! We're sorry we can't control the weather.
What are your business hours and business days?
Our shop owners are available online:
▪️Monday-Friday 5PM to 11PM (EST) to respond to questions, comments, and concerns via messages. ▪️
▪️We are away weekends as we vend at festivals and conventions and will not be able to respond to messages. However if it is an urgent matter or magickal emergency we will try our hardest to find a minute. However please don't be offended if we do not respond to your message until Monday or Tuesday. ▪️
🙌 We are out of shop on all legal US holidays and all traditional Wiccan holidays and seasonal solstices (Imbolc, Ostara, Beltane, Litha, etc.).
I've been waiting for USPS to deliver my package and it appears to be lost in the post or hasn't arrived yet. Can I get a refund?
We CAN NOT refund you for your products until your products show up Return To Sender to our shop. It is your responsibility to message us if your package does not arrive. We have had TOO MANY cases of refunding for products because they're lost in USPS that show up the next day with the customer. When this happens we are out both the product and the money.
Please understand we are a small business and cannot control how fast or slow the USPS works. Once we ship the items it is completely out of our hands. We are just as powerless as you until they arrive.
MYSTERY BOX FAQ:
Boxes may include handmade items, spell tools, bath items, altar decor, books, crystals, or other natural curios. What our shop sells is what is found in these boxes.
Goth/Spooky, Surprise Me, and Bath & Beauty boxes are not necessarily pagan-related. Leave us a note if you'd like them geared towards pagan supplies.
Customization is available within reason. Please keep in mind the more customization requested, the longer your box will take to create.
Typically, we will not refund or cancel mystery boxes for ANY reason after the 24hr cancellation period. On the rare occasion that we do, there will be a cancellation fee of $9.70 (NY State's Minimum wage for our time for curating your box) this includes RTS.